This privacy policy describes how Sync1 Systems ("we," "us," or "our") collects, uses, and protects information when you visit our website, use our platform, or interact with our services. We are committed to safeguarding the privacy of our clients, partners, and website visitors.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, job title, and company name when you fill out forms, request a demo, or contact us.
- Account Information: Login credentials and account preferences for users of our loan origination platform.
- Usage Data: Information about how you interact with our website and platform, including IP address, browser type, pages visited, and time spent on pages.
- Device Information: Operating system, device type, and screen resolution used to access our services.
- Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies as described in our Cookie Policy.
- Business Information: Information about your credit union or financial institution provided during onboarding or partnership discussions.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our loan origination platform and related services.
- Respond to inquiries, demo requests, and customer support needs.
- Send relevant communications about our products, services, events, and industry updates (with your consent where required).
- Analyze usage patterns to enhance the user experience and develop new features.
- Ensure the security and integrity of our platform and protect against unauthorized access.
- Comply with legal obligations and enforce our terms of service.
Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website, platform, and business operations, subject to confidentiality agreements.
- Integration Partners: When you use third-party integrations through our platform, limited data may be shared as necessary to facilitate the integration.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: In any other circumstances where you have given explicit consent.
Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, access controls, and secure data storage practices. Our platform is designed to meet the stringent security requirements of the financial services industry. While no method of transmission or storage is completely secure, we are committed to protecting your data to the fullest extent possible.
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct any inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal retention requirements.
- Opt-Out: Unsubscribe from marketing communications at any time using the link provided in our emails.
- Data Portability: Request your data in a structured, commonly used format.
To exercise any of these rights, please contact us using the information below.
Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
Sync1 Systems
12515-5 Research Blvd #275
Austin, TX 78759
Email: info@sync1systems.com
Phone: (888) 200-7801
